Business Analyst - Hospital Operations

Job Description – Program Manager / Business Analyst Location: Mumbai Industry: Healthcare / Hospitals Experience: 4–8 years Employment Type: Full-time About the Role We are looking for a Program Manager / Business Analyst to support the hospital's Mumbai operations through structured program management, business analysis, performance tracking, and cross-functional coordination. The role will work closely with leadership and functional teams to identify operational gaps, analyze business performance, improve processes, and drive strategic initiatives. Key Responsibilities • Work closely with hospital leadership to drive key operational and business initiatives. • Track progress of strategic programs and ensure timely execution. • Analyze hospital performance across key operational and business metrics. • Prepare dashboards, MIS, and management reports for leadership review. • Analyze revenue, patient volumes, occupancy, collections, referral trends, and other relevant KPIs. • Identify operational gaps and opportunities for process improvement. • Conduct data analysis and convert business data into actionable insights. • Coordinate with clinical, operations, finance, HR, TPA, marketing, and other teams for cross-functional initiatives. • Define project timelines, milestones, owners, and deliverables. • Track action items and ensure closure within agreed timelines. • Support implementation of new processes, systems, and operational initiatives. • Develop SOPs, process maps, trackers, and business review formats where required. • Conduct periodic performance reviews and highlight deviations from targets. • Support leadership in decision-making through data-backed analysis. • Identify risks, dependencies, and bottlenecks and proactively escalate them. • Drive continuous improvement initiatives across hospital operations. Key Skills • Strong analytical and problem-solving skills. • Excellent Excel and data analysis skills. • Experience in preparing MIS, dashboards, and management presentations. • Strong project/program management capabilities. • Excellent stakeholder management and communication skills. • Ability to work with cross-functional teams. • Strong attention to detail and ownership. • Ability to translate data into clear business insights. Preferred Background Candidates with experience in hospital/healthcare operations, management consulting, business analytics, program management, healthcare strategy, or business analysis will be preferred. Experience with Excel, Power BI, SQL, or other data-analysis tools will be an advantage.