Salesforce Business Analyst

Cognizant CXCRM GCC Recruitment Experience - 6 - 12 yrs Work Location - Bangalore Skills Required - Salesforce Business Analyst + Banking domain a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Job Summary: Seeking a Salesforce Business Analyst with strong Banking domain expertise and hands-on experience in Salesforce implementations. The ideal candidate will work closely with business stakeholders and technical teams to deliver scalable Salesforce solutions aligned with banking processes and business objectives. Key Responsibilities: • Gather, analyze, and document business requirements and user stories. • Work with stakeholders to define and prioritize business needs. • Translate requirements into Salesforce functional specifications. • Support Agile delivery, sprint planning, SIT/UAT, and defect management. • Collaborate with Salesforce administrators, developers, and business teams. • Analyze and improve banking processes including customer onboarding, lending, servicing, and CRM operations. Required Skills: • 6+ years of Business Analysis experience. • 3+ years of Salesforce (Sales Cloud/Service Cloud) experience. • Strong expertise in requirement gathering, stakeholder management, and process mapping. • Experience with Agile/Scrum methodologies and UAT. • Excellent communication and analytical skills. • Banking/Financial Services domain experience is mandatory.