Product Owner - Patient Services & HUB Operations

Description: Experience: 7+ Years Notice Period: Immediate Joiners Only Role Overview: We are hiring a Product Owner to support Patient Services and HUB operations within a pharmaceutical environment. The role focuses on AI enabled solutions, workflow automation, data driven decisioning, and Salesforce-based platforms to enhance patient access, affordability, and support experiences. The ideal candidate has strong Product Ownership experience, deep understanding of HUB models, hands-on Salesforce (Health Cloud preferred) expertise, and the ability to work closely with technical and business stakeholders. Key Responsibilities: - Own and manage the product backlog for Patient Services and HUB capabilities - Drive AI enabled use cases such as workflow automation, predictive insights, intelligent routing, and operational efficiency - Collaborate with HUB operations, patient services teams, IT, vendors, and external partners - Convert business needs into clear user stories and acceptance criteria - Lead backlog grooming, sprint planning, demos, and retrospectives - Act as the voice of the customer, prioritizing work based on value, risk, and impact - Support Salesforce solutions including enrollment, benefits verification, copay, prior authorization, and case management - Partner with data, AI, and engineering teams to deliver scalable, explainable, and compliant AI solutions - Ensure adherence to HIPAA, GxP, and data privacy regulations - Communicate roadmaps, progress, risks, and outcomes to stakeholders and leadership Mandatory Skills: - 7+ years of Product Owner / Product Management experience - Strong experience in Pharma Patient Services and HUB operations - Hands on experience with Salesforce (Health Cloud preferred) - Experience delivering AI driven or automation solutions (workflow automation, analytics, OCR, NLP) - Strong understanding of HUB processes: enrollment, benefits verification, copay, prior auth, patient support - Excellent stakeholder communication and decision making skills - Experience working in Agile / Scrum environments Good to Have: - Experience working with external HUB vendors - Exposure to compliance heavy environments - Knowledge of data privacy and consent management