Business Process Management Analyst

1. Telecom Inventory & Asset Management • Maintain and reconcile telecom inventory accuracy across all global providers • Manage device lifecycle: kitting, shipping, tracking, lost/stolen device handling • Update fulfillment information and manage roaming/suspensions/transfers • Maintain proper documentation for all internal processes and inventory records 2. Order Management & Fulfillment • Review and interpret order requests for mobile devices, plans, and accessories • Place/track orders in global telecom vendor portals or via email • Gather critical order information: shipping tracking numbers, device details, activation status • Coordinate with clients, partners, and vendors to validate pricing and resolve discrepancies 3. Invoice Processing & Financial Operations • Monitor client invoices to ensure all expected invoices are received and loaded into expense management tools • Allocate client charges to appropriate cost centers and General Ledger (GL) codes • Resolve invoicing/billing issues with telecom carriers • Download CSV invoices from vendor portals and process for telco billing • Handle invoice follow-ups: APAC approvers, unpaid invoices, missing vendor invoices 4. Data Operations & Quality Assurance • Maintain data on SaaS platform as per platform and client requirements • Perform regular data checks and analysis to ensure data quality • Flag data anomalies and risks to relevant stakeholders • Assemble and analyze large complex data sets for processing • Perform quality checks to ensure accuracy of work completed and reported 5. Reporting & Documentation • Create and maintain weekly and monthly operational reports • Generate reports on demand for stakeholders • Document new processes and custom client requests • Maintain daily trackers in Excel and work queue management 6. Client & Vendor Coordination • Act as main point of contact (MPOC) for US-based customers • Participate in meetings and conference calls to facilitate communications • Direct vendor communication, SLA monitoring, and escalation for outages/delays • Communicate effectively with shipping carriers, vendors, and internal departments • Maintain highest quality customer service standards 7. System Administration & Support • Role assignment to users (system access, permissions) • Handle employee tickets and SIM/device activation issues • Raise application issues with Prod Support L2/L3 (escalation handling) • Act on behalf of admin with approval for policy exceptions 8. Process Improvement • Identify and resolve issues proactively • Show initiative to improve processes by putting forth creative ideas • Work with cross-functional teams to develop and enforce clear processes • Train new and existing team members on processes