Altraize
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Responsibility – To extend technical support to sales/customers for all kind of technical enquiries, manage projects, handling seal failure analysis(performance issue). Has a large technical understanding to respond to customers' requests to safeguard existing business. Tasks and Responsibilities . • To study the EAR(Engineering action request), customer drawing/technical specification, seal selection and make the proposal drawing for potential customers. • Follow up on proposal with customer for approval etc • During proto development, to support the seal installation. • In case of any seal failure, to study & find out the possible reasons. Sending the failure analysis report taking guidance from experts. • Understand Customer Technical training • Visiting the customers along with CSR as & when required • To handle the projects & maintaining the project report. • To keep track of customer & supplier drawings, standards, quotes etc. • Participate in promotional activities like exhibition, technical seminars etc. • To promote new seals in our customer application. • Process knowledge of Oil & Gas Segment Education and Experience BE in Mechanical Engineering Exp in Oil & Gas, & OEM Sales with 5-7 Years Strong work experience in application engineering & design with respective customers • Familiar with CRM Software • Strong Knowledge on Business Sales and Marketing Practices • Knowledge in seals, Hydraulics and Pneumatics Systems Preferred • Process knowledge of Oil & Gas segment. • Knowledge on Rubber/Plastics products • Excellent customer focus and understanding of total customer satisfaction • Ability to lead and motivate customers Skills: application,oil,gas
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