Business Analyst

Key Responsibilities • Analyze and document business processes, requirements, and user needs. • Collaborate with product owners, developers, architects, UX designers, and business stakeholders to define solutions. • Support the design and evolution of e-commerce capabilities across web, mobile, content, checkout and customer domains. • Translate business requirements into functional specifications, user stories, and acceptance criteria. • Facilitate workshops, requirement gathering sessions, and solution discussions. • Assess the impact of changes across systems, processes, and customer journeys. • Act as an integrator between multiple IT teams like Product, Price and Personal Assistant. • Monitor platform performance and identify opportunities for improvement. • Support testing, releases, and post-release validation to ensure delivered solutions meet expectations. • Drive alignment between business goals, customer experience, and technical feasibility. What We're Looking For • Experience as a Business Analyst, Functional Analyst, Solution Analyst, or similar role. • Strong analytical and problem-solving skills. • Ability to communicate effectively with both business and technical stakeholders. • Experience working in Agile product teams. • Understanding of digital customer journeys and e-commerce processes. • Experience translating complex business challenges into practical solutions. • Strong stakeholder management and facilitation skills. Nice to Have • Experience with e-commerce platforms, digital products, or omnichannel retail environments. • Familiarity with web technologies, customer-facing applications, and digital ecosystems. • Knowledge of SEO principles and website optimization is considered a plus, but is not required. • Experience with analytics, personalization, customer engagement, or digital marketing platforms is an advantage.