Senior Technical Program Manager, Payments

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb’s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we’re looking to add a technical, hands-on, and mission-driven Technical Program Manager (TPM) for the Payments team. A person in this role will partner with our Payments organization to provide a cohesive set of technology offerings that enable everything related to moving money in Airbnb’s global marketplace - moving billions of dollars, in 191 countries, across 75 currencies, through a complex ecosystem of payments partners. Within Payments Tech, we have Payments Platform, Compliance & Operations, Payments Engineering Services, and Payments Data Engineering. These programs work together to deliver reliable systems that allow guests and Hosts to make and receive payments with clarity and ease. As our payments platform grows we’ll be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts. This role is deeply cross-organization, as projects will span across a wide surface area, and building positive relationships across a multitude of technical teams will be essential to the success of this leader. We are looking for candidates who share our passion for tackling complexity head-on while supporting and growing a world class team of Technical Program Managers. In addition to helping their team deliver predictable, consistent program execution, this leader should have a strong sense of ownership and ability to think and work strategically with a variety of stakeholders. The Difference You Will Make: TPMs at Airbnb work on a variety of complex projects/ programs that touch multiple services, functions and teams, and hence are required to keep the big picture in focus while being able to dive into the details, working through unique challenges we face daily. They're good at building relationships, motivating others with vision, and persuading with data. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional teams by acting as a “force multiplier”. This includes managing project schedules, identifying risks, discussing the technical trade-offs with engineers, and maintaining clear communications across multiple stakeholder groups across the organization. In short, they get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner. A Typical Day Develop program scope and objectives, collaborate with all relevant stakeholders, ensure technical feasibility and drive projects end-to-end. Align on staffing, priorities and technical dependencies within Hosting and cross-functional teams like Trust, Payments, Infra & Product both in terms of quarterly planning, and managing ongoing risk escalation/ mitigation. Manage Technical Design diligence process for large programs, track technical dependencies, scheduling reviews and pre-reviews, engaging the right stakeholders across teams, and managing meeting quality and efficiency. Manage effective communications to leadership and across teams on key decisions, status, and risks to ensure accountability and timeline management. Understand best practices, drive for process improvements, and find new ways of operating, with a focus on simplification and productivity. Drive org-wide and company-wide technical initiatives as we evolve our technical stack to scale for the next decade Provide visibility into key performance indicators so leaders are aware of risks and opportunities. Your Expertise Experience developing processes where few exist, and demonstrated flexibility to get things done. Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line. Good understanding of software engineers principles & proven ability to work in a distributed architecture environment. Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences. Detail-oriented and able to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues. Experience working in a highly cross-functional environment where communication with multiple groups is imperative. Ability to ramp up quickly and learn new technologies with minimal lag time. Excellent written and oral business communication and people skills, with the ability to influence stakeholders.