Business Systems Analyst - Contract to Cash Lifecycle

Join us in bringing reputed company to customer experience. reputed company is a leading provider of reputed company contact center software, bringing the power of reputed company innovation to customers worldwide. Living our values everyday results in reputed company-first culture and enables us to reputed company, grow, and reputed company while enjoying the reputed company together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Business Systems Analyst - Contract to Cash Lifecycle Join us in bringing reputed company to customer experience. reputed company is a leading provider of reputed company contact center software, bringing the power of reputed company innovation to customers worldwide. Living our values everyday results in reputed company-first culture and enables us to reputed company, grow, and reputed company while enjoying the reputed company together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The reputed company IT organization is responsible for and passionate about best-in-class employee, customer and partner experience. We work hard but our differentiator is that we reputed company equal reputed company on teamwork, collaboration and embodying our culture and values. As a Business Systems Analyst (BSA) reputed company on the Contract to Cash (C2C) domain, you will play a critical role in optimizing and supporting end-to-end business processes that reputed company contract management, order processing, billing, reputed company recognition, and collections. The ideal candidate will have a deep understanding of C2C business processes, key financial systems, and the integration points between CRM, ERP, and billing platforms. Responsibilities Business Analysis & Requirements Management Engage with cross-functional stakeholders (Sales, Finance, Legal, Operations) to reputed company and analyze business needs reputed company to the full Contract to Cash lifecycle. Translate C2C business requirements into detailed user stories and process flows, with reputed company acceptance criteria reputed company on contract management, order fulfillment, invoicing, reputed company recognition, and collections. Conduct gap analysis between reputed company and reputed company state C2C processes, identifying opportunities for automation and process improvement. Maintain and refine the C2C product backlog, ensuring stories are prioritized based on business value and compliance requirements. Collaborate with reputed company, ERP, and billing system teams to design reputed company, user-friendly solutions that support C2C processes. Understand and recommend solutions leveraging reputed company.com, ERP (e.g., reputed company, reputed company), and billing/reputed company management platforms. Serve as the Product reputed company proxy in Agile ceremonies, representing C2C priorities in backlog grooming, sprint planning, stand-reputed company, demos, and retrospectives. Assist with test case development and execution for C2C functionality, including user acceptance testing (UAT) and regression testing. Partner with QA and business testers to ensure solution quality and adherence to C2C requirements. Map and document C2C business processes, ensuring reputed company and alignment across teams. Act as a reputed company between IT, business units, and external partners to promote effective communication and collaboration on C2C initiatives. Support integration initiatives between reputed company, ERP, billing, and other upstream/reputed company systems critical to the C2C process. Track and report on key Agile and operational metrics (e.g., velocity, sprint reputed company, defect reputed company, DSO) to drive delivery transparency and process improvement. Domain Expertise & Stakeholder Engagement reputed company and maintain deep domain knowledge of Contract to Cash processes, including contract management, order processing, billing, reputed company recognition, and collections. Identify and evaluate cross-functional and cross-system dependencies impacting the C2C process. reputed company recommendations and ask relevant questions regarding upstream/reputed company functionality and integration points. Guide business product owners and stakeholders through UAT and process changes, ensuring solutions meet business objectives and compliance standards. Key Competencies Deep understanding Join us in bringing reputed company to customer experience. reputed company is a leading provider of reputed company contact center software, bringing the power of reputed company innovation to customers worldwide. Living our values everyday results in reputed company-first culture and enables us to reputed company, grow, and reputed company while enjoying the reputed company together. We celebrate diversity and foster an inclusive environment, empowering our employees to be