Salesforce Business Analyst

Job Description: Function IT Our Company We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. Job description The Team : We are seeking an experienced Salesforce Business Analyst to partner with business stakeholders and technology teams to deliver scalable Salesforce solutions. The ideal candidate will have strong Salesforce platform knowledge, excellent communication skills, and experience translating business requirements into system enhancements that drive business value. The Role: • Salesforce Administrator Certification preferred or equivalent hands-on Salesforce experience. • 5+ years of experience working as a Salesforce Business Analyst or Analyst roles. • Strong knowledge of Salesforce Sales Cloud; experience with Service Cloud and Experience/Community Cloud is an asset. • Experience gathering, analyzing, and documenting business and functional requirements. • Ability to translate business needs into Salesforce configurations and solution recommendations. • Experience working with integrations across multiple systems and platforms. • Knowledge of Agile methodologies and experience working within Scrum teams using Jira. • Strong communication, stakeholder management, facilitation, and presentation skills. • Experience supporting change management initiatives, user adoption, training, and UAT activities. • Proficiency with Excel, Visio, SQL, and process-mapping/documentation tools. What you’ll bring: • Partner with business stakeholders to understand, document, and prioritize business requirements. • Facilitate workshops, process reviews, and solution discussions. • Develop user stories, process flows, functional specifications, and acceptance criteria. • Collaborate with Salesforce Administrators, Developers, and Architects to design and implement solutions. • Support system testing, user acceptance testing (UAT), training, and deployment activities. • Analyze business processes and recommend improvements leveraging Salesforce capabilities. • Monitor enhancements, manage scope changes, and support continuous improvement initiatives. • Assist with change management and adoption strategies to maximize business value. • Work independently while effectively collaborating within cross-functional teams. #LI-SP7 About us We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. Fostering innovation through diverse perspectives Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth. We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.