Product Manager-SME-SME Tech Project

Department SME – Tech Project Location Mumbai Reporting Relationships National Product Manager / Lead – Product Manager Position Grade M4/M5 • This is an Independent role and candidate will manage the Tech Initiatives of One SME as business Product manager • Role will require understanding the existing processes, identification of ways to digitize the same using AI / Tech to improve customer experience, TAT and efficiency • Good knowledge on asset side is required to be able to understand the process in detail and design the digital journeys accordingly. • Candidate is expected to be alert on competitive elements in the target segments (viz. other banks etc.) & have a good awareness on macroeconomic data • Defining requirement for various digital/automation journeys for MSME customers • Taking internal approvals from legal, ORM, Compliance, Credit, Policy, Etc. • Work closely with various internal teams to better the product and also create relevant MIS’s/data to drive business objectives • Closing the BRD & Liasoning with tech team for development • Conducting UAT and production sanity testing • Handling day to day challenges/queries being faced in live digital journeys and resolving them • Focus to continually improvise the customer experience and simplification of existing journeys • B.E., B. Tech, CA, MBA from top B school with strong analytical capabilities, good understanding of digital journeys • Experience: 3-7 years in MSME product management Or Digital journey development Or MSME asset Sales