Senior Business Analyst - ITSM

We are seeking a highly skilled Senior Business Analyst specializing in IT Service Management (ITSM) to join our dynamic team. The ideal candidate will have extensive experience in asset management and a strong understanding of ServiceNow. As a Senior Business Analyst, you will play a crucial role in bridging the gap between IT and business objectives, ensuring that our IT services align with the needs of the organization. Key Responsibilities: - Collaborate with stakeholders to gather and analyze business requirements related to ITSM and asset management. - Develop and document functional specifications and use cases to support the implementation of ITSM solutions. - Work closely with IT teams to ensure that ServiceNow is configured and customized to meet business needs. - Conduct regular reviews and assessments of ITSM processes to identify areas for improvement and optimization. - Provide training and support to end-users on ITSM tools and processes. - Monitor and report on the performance of ITSM initiatives, ensuring alignment with business goals. Required Skills: - Proven experience as a Business Analyst, with a focus on ITSM and asset management. - Strong knowledge of ServiceNow and its capabilities. - Excellent analytical and problem-solving skills. - Ability to communicate effectively with both technical and non-technical stakeholders. - Experience in project management methodologies and tools. If you are a proactive and detail-oriented professional with a passion for improving IT services and processes, we encourage you to apply for this exciting opportunity. Join us in driving innovation and excellence in IT service management.