Business Analyst- Mumbai

LOCATION Mumbai / Nashik, with regular rural travel EXPERIENCE 3–6 years in BA / Process Consulting ENGAGEMENT Full-time KEY RESPONSIBILITIES • Requirements: Engage leadership, programme, finance, admin, M&E and field teams through interviews, workshops and field visits; capture user needs, pain points and digitisation opportunities; prepare BRDs, functional requirements, user stories, user roles and permissions. • Process mapping: Document As-Is and design To-Be processes with maps, flowcharts and decision trees; identify scope for automation and standardisation; ensure workflows suit rural, low-connectivity conditions. • SOP development: Convert informal field practices into documented SOPs defining roles, steps, approvals, data needs, forms, timelines, escalations and outputs; validate them with programme teams. • System requirements: Act as the bridge between business users and developers; define screens, forms, workflows, reports and dashboards; maintain a prioritised product backlog; identify integration and data-sharing needs. • Testing & UAT: Prepare test scenarios and cases; coordinate functional testing and UAT with field users; track defects with developers; run regression tests and obtain user sign-off. • Implementation & change management: Support rollout across offices and project locations; create user guides and training material; train users; gather feedback and drive adoption. Processes in scope may include: Project and village onboarding · Household profiling · Water-resource planning · Watershed and conservation work · Eco-restoration and plantations · Agro-ecology interventions · Nursery management · Field activity tracking · Community engagement · Asset management · M&E and impact measurement · Photo/GPS data collection · Procurement and inventory · Finance and expenditure tracking · Donor/CSR reporting KEY DELIVERABLES BRDs and functional specifications · As-Is / To-Be process maps and flowcharts · SOPs and process manuals · User stories and acceptance criteria · Data dictionary and field definitions · User-role and access matrix · Forms and workflow specifications · Test plans, test cases and UAT documentation · Defect tracker · User manuals, training material and rollout documentation SKILLS & EXPERIENCE Essential • 3–6 years as a Business Analyst, Functional/Product Analyst or Process Consultant • Strong business-process analysis and requirements-gathering skills • Experience preparing BRDs, process maps, SOPs and test cases • Experience working with software development teams • Strong analytical, documentation and communication skills • Comfortable engaging both senior management and field-level users • Willingness to travel to rural project locations in Maharashtra Desirable • Experience in NGOs, rural development, agriculture, water, environment or CSR • Implementation of ERP, CRM, MIS, M&E or field-data-collection systems • Mobile and web platforms; GIS/GPS data collection; offline-first apps • Familiarity with Agile/Scrum • Tools: MS Teams, OneDrive, Visio, Excel/Power BI or equivalent PERSONAL ATTRIBUTES Curious (understands how things actually work) · Process-oriented (brings structure to informal processes) · Technology-friendly (not necessarily a developer) · Field-sensitive (knows what works in an office may not work in a remote village) · Collaborative · Detail-oriented (turns discussions into testable requirements) · Impact-oriented (technology is a means, not an end). Job Types: Full-time, Permanent Pay: ₹700,000.00 - ₹900,000.00 per year Education: • Bachelor's (Preferred) Work Location: In person