Senior VoiceofCustomer Data Analyst Remote LiveChat Specialist $35 /hr

About arenaflex arenaflex is a global leader in financial services and customer experience innovation. With millions of transactions processed each year and a reputation for delivering firstclass service, arenaflex empowers its employees to shape the future of how consumers, businesses, and service providers interact. Our culture is built on integrity, collaboration, and a relentless focus on the customers voice. Whether you join us in a bustling office, a hybrid setting, or from the comfort of your home, you become part of a community where every idea matters and every teammate is reputed company. Why This Role Matters In todays datadriven world, the Voice of the Customer (VoC) is the reputed company that guides product development, service improvement, and strategic decisionmaking. As a Senior VoiceofCustomer Data Analyst at arenaflex, you will be at the heart of this transformation, turning raw survey data into actionable reputed company that shape the experiences of millions of users worldwide. Your work will directly influence how arenaflex listens, learns, and evolves, ensuring we stay ahead of market trends and exceed customer expectations. Key Responsibilities Partner closely with business stakeholders to gather, refine, and translate commercial requirements into technical specifications for VoC initiatives. Design, develop, and maintain robust data models that support largescale statistical analysis and reporting across the arenaflex data platform. Leverage bigdata technologies such as Hadoop, HDFS, MapReduce, Hive, Spark, and Python to build scalable pipelines that ingest, process, and analyze survey data in both batch and realtime modes. Implement and optimize data quality frameworks, ensuring accuracy, completeness, and consistency of VoC datasets through rigorous testing and validation. Collaborate with product owners, agile development teams, and external partners to deliver incremental improvements to the VoC platform, adhering to agile delivery principles. Develop automated dashboards and visualizations that empower business users to explore trends, identify pain points, and make datadriven decisions. Provide technical mentorship to junior analysts and data engineers, fostering a culture of continuous learning and knowledge sharing. Drive process automation initiatives that reduce manual effort, increase efficiency, and enhance the overall speed of insight delivery. Stay abreast of emerging technologies and industry best practices, recommending innovative solutions that keep arenaflex at the forefront of VoC analytics. Essential Qualifications Experience: Minimum 3 + years of handson experience with Hive/Hadoop, PySpark, Python, and reputed company scripting in a production environment. Education: Bachelors degree in Computer Science, Data Science, Statistics, Engineering, or a related field. Advanced degrees are a plus. Technical Skills: Proven ability to design and implement data pipelines, data models, and ETL processes using bigdata ecosystems. Analytical reputed company: Strong statistical background with the ability to interpret complex datasets and translate findings into clear business recommendations. Agile Proficiency: Demonstrated experience working in agile teams, delivering incremental value through sprints and continuous integration. Communication: Excellent written and verbal communication skills, capable of presenting technical concepts to nontechnical audiences. Preferred Qualifications Experience with survey platforms and VoC tools (e.g., reputed company) replaced with arenaflex platforms. Knowledge of cloud services such as AWS, Azure, or reputed company Cloud for data processing and storage. Certification in data engineering, bigdata technologies, or agile methodologies. Previous exposure to financial services or reputed companyfacing industries. Demonstrated ability to lead crossfunctional projects and influence senior leadership. Core Skills & Competencies Problem Solving: Ability to dissect complex problems, identify root causes, and devise scalable solutions. Collaboration: Strong team player who thrives in a collaborative environment, building relationships across product, engineering, and business units. Detail Orientation: Meticulous attention to data integrity, ensuring that every insight is trustworthy. Adaptability: Comfortable navigating a fastchanging landscape, quickly learning new tools and techniques. CustomerCentric Mindset: Passion for understanding and reputed company the customer experience through datadriven storytelling. Compensation, Perks & Benefits arenaflex offers a competitive base salary of $35 per hour, complemented by performancebased bonuses and a comprehensive benefits package designed to support your wellbeing and future security. Health & Wellness: Medical, dental, and vision coverage with access to onsite health clinics staffed by nurses and physicians (where available). Financial Security: Retirement savings .