Tenarai
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Product Delivery Manager - Disruption Management Solution • Overall, 5-7 years of experience in Project Management Practices. • 2-4 years of experience in managing the delivery roadmap and implementation lifecycle of the Disruption Management platform from discovery through deployment and hyper care. • Drive cross-functional coordination between Business, Product, Architecture, Operations, Contact Center, Airports, Digital Channels, Loyalty, and external vendors. • Monitor implementation risks, vendor deliverables, milestones, SLAs, and budget adherence. • Establish governance forums and provide executive-level reporting on delivery progress, risks, and outcomes. • Lead PI Planning, sprint execution, dependency management, RAID tracking, and release planning activities. • Ensure solution readiness through SIT, UAT, operational readiness reviews, go-live planning, and post-launch support. • Coordinate disruption workflows including schedule changes, passenger re-accommodation, compensation, refund processing, customer communications, and service recovery. • PMP/Price 2/Any other PM certified professional
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