Reservation Executive – Trainee

Location: Pamposh Enclave in GK1 South Delhi | Work From Office

Industry: Hospitality / Retreat & Wellness

Key Responsibilities

• Handle hotel and retreat booking enquiries through calls, emails, and WhatsApp.

• Coordinate with guests and properties regarding availability, rates, bookings, and confirmations.

• Manage reservations, cancellations, modifications, and follow-ups efficiently.

• Follow up with potential guests and convert enquiries into confirmed bookings.

• Identify opportunities for upselling and cross-selling relevant hotel/retreat services.

• Maintain accurate reservation records and ensure timely updates.

• Take complete accountability and ownership of assigned enquiries and bookings.

• Suggest innovative ideas to improve guest experience and booking conversions.

Required Skills

• Fluent English communication – verbal and written.

• Strong convincing and upselling skills.

• Good customer-handling and follow-up skills.

• Innovative and solution-oriented mindset.

• Responsible, organized, and accountable for work and results.