Relationship Trainee

Rupeek Academy — Elevate Internship

Overview: A 8-month internship designed to guide trainees toward leadership roles. You join as a trainee and grow into a future leader, developing real-world sales, business development, and relationship-building skills.

Core Skill Areas:

1. Sales | Lead generation and conversion

2. Gold loan processing and appraisal

3. Customer relationship management

Career Path

Relationship Trainee (RT) → Senior Relationship Trainee (SRT) → Relationship Manager (RM) → Territory Business Manager (TBM) → Area Leader

Performance incentives unlock on top of stipend once promoted to SRT. In the last 12 months: 500 RTs onboarded, 100 promoted to SRT, 50 SRTs advanced to RM.

Eligibility

• Graduate in any field

• 0–1yr of experience preferred

• Fluent in regional language

• Driving license required (within first 2 months)

Selection Process

Screening → Interview (HR + Business) → Joining

Key Responsibilities of an RT

1. Maintain knowledge about competition and Rupeek's gold loan schemes/features

2. Understand customer interaction via shadowing transactions with seniors

3. Sales – Lead generation: Telecalling, BTL/market visits

4. Sales – Lead conversion: Pledge card (PC) collection, scheduling transactions

Compensation

RT (Relationship Trainee):

• Total Stipend: ₹12,600

• Fixed Component: ₹10,600

• Monthly Guaranteed Bonus (MGB): ₹2,000

• MGB – Initial Period: First 3 payrolls paid at ₹2,000 with no performance criteria

• MGB – Post Initial Period: From the 4th payroll onward, performance-based

• Contest Eligibility: ₹2,000 (eligible in all payrolls)

• Performance Incentive: Not applicable

SRT (Senior Relationship Trainee):

• Total Stipend: ₹17,600

• Fixed Component: ₹14,600

• Monthly Guaranteed Bonus (MGB): ₹3,000

• MGB Condition: Performance-based from day 1 as SRT

• Contest Eligibility: ₹2,000

• Performance Incentive: Additional incentive calculated by the BD team

All trainees receive a guaranteed bonus during their first 3 months, allowing them to focus entirely on building skills and confidence.

Promotion Criteria (Appendix)

To SRT:

• Standard Growth: Eligible after 1st month, based on performance

• Training and Development: Complete trainings and follow SOPs

• Performance Requirement: Achieve 80% of targets for 2 consecutive months

• Manager Feedback: Feedback sought from Central Team and manager

To RM:

• Standard Growth: Eligible after SRT promotion, based on performance

• Training and Development: Complete trainings and follow SOPs

• Performance Requirement: Achieve 80% of targets for 2 consecutive months

• Skill Competency: Completed Gold Appraisal training and can perform independent reverse transactions

• Manager Feedback: Feedback sought from Central Team and manager