Cancellation & Refund Policy

Once a service, assessment, course or subscription has been activated and accessed, it is considered "consumed" and is not eligible for a refund. This includes but is not limited to: Ma Foi Employability Assessments, Helevate certification programmes, premium resume builder access, and LMS course activations.

You may cancel a recurring subscription at any time through your account settings or by writing to us at info@prosculpt.co.

Upon cancellation, your subscription will remain active until the end of the current billing period. No partial or pro-rata refunds will be issued for unused days remaining in the billing cycle. You will not be charged for subsequent billing periods once cancellation is confirmed.

If you have been charged more than once for the same service due to a technical error, or if an incorrect amount has been debited, please contact our support team within 7 days of the transaction with your payment reference number and bank statement.

Upon verification, duplicate or erroneous payments will be refunded to the original payment method within 7 - 10 business days.

In the rare event that ProSculpt is unable to deliver a paid service due to a technical failure or circumstances within our control, we will provide either a full refund or a credit of equivalent value, at our discretion. We will notify affected users promptly and work to resolve issues as quickly as possible.

Planned maintenance, brief outages or third-party service disruptions outside our control do not qualify for refunds.

To initiate a refund request, contact our support team with the following details:

• Registered email address
• Transaction / Order ID
• Date of payment
• Reason for the refund request

All requests are reviewed within 3 business days. Approved refunds are processed within 7 - 10 business days to the original payment method. ProSculpt reserves the right to decline requests that do not meet the criteria above.